For decades, Kawai has stood as one of Japan’s most respected names in piano building — a brand that blends precision engineering, timeless artistry, and a philosophy rooted in excellence. In September 2025, Music Bliss Malaysia was invited on a special visit to Kawai’s global headquarters in Hamamatsu, Japan — the birthplace of Kawai’s acoustic and digital piano legacy.

The visit wasn’t just a corporate trip. It was a deep dive into the heart of Japanese craftsmanship — where tradition meets technology, and every instrument tells a story of passion, dedication, and pursuit of perfection.

Touching down in Tokyo, the journey began with a visit to the Kawai Omotesando Showroom, an architectural masterpiece located in one of Japan’s most elegant districts. The flagship store reflects Kawai’s philosophy perfectly — modern yet graceful, innovative yet deeply rooted in musical tradition.

Inside, the Music Bliss team explored a curated showcase of acoustic, digital, and hybrid pianos, each highlighting Kawai’s diverse innovation. Beyond the instruments, discussions with Kawai’s domestic sales representatives revealed how the brand nurtures its connection with musicians and customers in Japan. From educational outreach to flagship retail strategies, it was an inspiring example of how a piano brand can build an experience around sound, not just sales.

By afternoon, the team boarded the Shinkansen Hikari 517 toward Hamamatsu — a serene city long known as Japan’s “City of Music.” As the train raced past the countryside, the anticipation built for what awaited: a firsthand look at how some of the world’s most admired pianos are made.

The next morning began with a warm welcome at Kawai’s Head Office in Hamamatsu, where the corporate team shared an intimate presentation about Kawai’s brand philosophy, heritage, and forward-looking innovation.

Kawai’s legacy of craftsmanship is built on three pillars — tradition, technology, and touch. That philosophy came to life during the Digital Piano Workshop, which offered deep insights into the CA, CN, and Novus Series.

From the Grand Feel III keyboard action to the SK-EX Rendering sound engine, Kawai’s product specialists demonstrated how meticulous design and advanced digital engineering come together to capture the expressive feel of an acoustic grand. The integration of Bluetooth MIDI/audio features and hybrid construction reflected the perfect harmony between old-world craftsmanship and 21st-century technology.

The highlight of the entire journey came in the afternoon — a visit to the Ryuyo Factory, the birthplace of Shigeru Kawai grand pianos.

Every corner of the Ryuyo facility breathes the spirit of Japanese craftsmanship. Here, the process of piano making is not a production line — it’s a form of art. Each grand piano is hand-built by Master Piano Artisans (MPAs) who dedicate years of training to mastering the intricate details of voicing, action assembly, and tone regulation.

From the selection of premium spruce soundboards to the hand-shaping of hammers, every step is guided by a commitment to excellence that defines the “Made in Japan” standard. Observing the artisans at work, it became clear that Kawai’s strength lies not only in its technology but also in its human touch — the skill, patience, and pride that transform wood and wire into instruments of inspiration.

The team witnessed the care that goes into every curve and component, and how even the smallest detail is measured against generations of accumulated wisdom. It was a humbling experience — a reminder that behind every piano lies a legacy built not by machines, but by hands and hearts.

On the final day, the visit continued with an exploration of Kawai’s educational initiatives at the Hamamatsu Music School, showcasing the brand’s holistic approach to nurturing musicians — from early learning to advanced performance levels.

Through presentations and open discussions, Kawai shared how its global network of music schools, teachers, and institutions forms an ecosystem that sustains musical culture worldwide. This educational spirit echoes in every Kawai instrument — designed not only for performance, but also for learning, growth, and expression.

The visit concluded with a closing lunch and reflection session, where both teams exchanged ideas and reaffirmed a shared mission: to bring authentic, high-quality musical experiences to artists and educators across the world.

This journey to Japan marked a meaningful chapter in Music Bliss’ partnership with Kawai. Beyond learning about products, it was about experiencing the essence of a company that treats piano building as an art form.

From the innovation of digital pianos to the soul of handcrafted Shigeru Kawai grands, the experience deepened our appreciation for what makes Kawai truly exceptional — the Japanese pursuit of perfection in every detail.

At Music Bliss, we’re proud to be the official distributor for Kawai digital, upright, grand, and hybrid pianos in Malaysia, as well as home to the Kawai Malaysia Flagship Store.

Whether you’re a concert pianist, an educator, or an aspiring musician, you can trust that every Kawai piano from Music Bliss is 100% genuine, covered by official Kawai warranty, and delivered with professional setup and installation services.

For those seeking to experience the true touch and tone of Kawai, visit us at our showroom in Petaling Jaya — where craftsmanship, authenticity, and trust meet under one roof.